Shipping & Returns

 

We are simply a direct dispatch or drop shipment business which means we work closely with our suppliers to have orders shipped directly to our clients. This gives us ability to be price competitive and provide wider range of products online.

Most orders will be shipped direct from suppliers and hence cut the shipping time.

Some suppliers will only ship to us and hence items will be ordered from the supplier as per client order online and then will be shipped from our warehouse.

 

DELIVERY AUSTRALIA-WIDE 

Shipping Fee will be based on Group of brands. 

 

Hard Yakka

$19.95

KingGee

NNT

BATES

WorkCraft

$19.95

Flame Buster

Chefscraft

Medi8

Prime Mover

$16.50

Portwest

Husky

DNC

$16.50

FLEXFIT

$16.50

Mack

$16.50

Winning Spirit

$16.50

Benchmark

Australian Industrial Wear

Steel Blue

$16.50

Oliver

$16.50

Mongrel

$16.50

 

Online orders will be delivered on business days. No deliveries will be made on weekends or public holidays.

Big & Bulky items will incur special shipping rate regardless of the Amount. Please check the rate at the payment option. 

Garments that require decoration will incur a different delivery cost depending on the weight and this will be communicated when quoting

 

All deliveries must be signed for! Please be aware we will not leave parcels unattended for security reasons unless otherwise stated or applicable.  

Any parcel returned back to us by the courier due to customer not in attendance or not picked up in time from post office will incur $12 fee( this is the fee that couriers charge for return to sender items)

Goods delivery estimated within 7-21 business days

Delivery days may vary sometimes due to stock availability, remote areas, weather conditions or any other unforeseeable circumstances. 

 

 

PRE ORDER ITEMS

Dates on PREORDER items are just estimates there might be delays of a week.

Any order item placed with a PREORDER item will be shipped together when the PREORDER item arrives. Incase you need the item that is not a PREORDER shipped first before the PREORDER item arrives, then you will need to place the order separately. 

 

RETURNS

NO RETURNS ACCEPTABLE ON CLEARANCE ITEMS & SPECIAL ORDER ITEMS

Returning Items Purchased Online

Change of mind/Not Suitable

  • We will accept returns for change of mind on products purchased online/In store within 7 days from date of receipt.
  • There will be a restocking fee of $25 or 15% whichever is greater.( This fees are mainly to cover the cost of returning the goods back to the supplier as the suppliers charge fees). This fees will be charged on situation basis
  • Goods must be unused and packed back neatly in its original packaging, with original ticketing and all accompanying instructions, manuals and other accompanying materials. Damaged packaging will not be acceptable, so please open the packaging carefully
  • A copy of the invoice or proof of purchase must be attached to all returned goods.
  • Resupply of goods due to change of mind, not suitable, wrong size/colour ordered or any other circumstances due to customer fault will incur postage.
  • If posting products back, please call or email us to obtain a Returns Authorization Number (RAN). 
  • Postage of returned goods is the responsibility of the person or company returning the goods.
  • Refunds will be processed using the original form of payment or at the stores discretion, excluding the original delivery charge 
  • Incase of refund, cost of delivery will be deducted from the original amount regardless of the purchase amount i.e incase your purchase came with free delivery, then the cost of delivery will  still be deducted from the refund. This is to cover the cost already incurred in providing delivery service. 
  • All returns need to returned to us within 2 weeks of approval. Failure to do so may get rejected.

Faulty Goods

Please call or email to discuss the fault and to confirm the terms of any manufacturer’s warranty. If approved, Postage of returned goods is the responsibility of the person or company returning the goods. Depending on the nature of the fault, Entire workwear will arrange a repair, exchange or store credit(excluding postage fee). Proof of purchase will be required. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 

All good to be returned to the below address unless stated/advised otherwise.

HK workwear

Unit 2, 15 Comserv Loop

Ellenbrook, WA, 6069